Posted:
#1
Just spent a week at The Venetian to play Poker and bet sports. I have had mostly good experiences with them before. But this trip I could see how much the Sportsbook has deteriorated over the last couple years. Here is the comment I left on the "How was your stay" survey they just sent me.
"This was definitely the worst part of my stay and probably why I will never stay at your hotel again. First of all, the staff¡¯s attitude is indifferent at best. They rarely say thank you or good luck, and when I say thanks after they give me my ticket I rarely get a response. Secondly, the way they display the lines for sports sucks. It is disorganized, and the lines are rarely accurate. It seems like there is a 15 to 30 min lag when line changes get on the board. So frequently when you go make a bet, the line will be different then what you saw on the board. Third, for the Nov 2 college football games, the system was broke and they didn¡¯t offer halftime lines. I find this unacceptable for a major sportsbook and is actually the second time I have seen this happen at the Venation. Finally, they never have enough people working the counters during the busy times on football days (halftime, in between games, etc.). Several times the line starched from the counter all the way around to the casino floor by the Asian Noodle restaurant. A lot of the times only one person would be working the counter when the line was this long. What is worse, is that there would be 2 or 3 people milling around behind the guy at the counter doing god knows what, but showing no concern about the line or serving people. It got so bad at times that people in line started heckling the staff. Several time if I wanted to get a bet in on time, I had to literally run over to the Palazzo and use the sportsbook stand there. I realize that the sportsbook is a low priority for most casinos considering the money it brings in compared to other games. But I know casinos still have it to bring in guests to stay at their hotels who will hopefully play other games such as the slots, poker, or table games. I am that prime example. Unfortunately, due to the horrible experience I had at your sportsbook, I will be staying at Aria during my three times a year Vegas visits. "
"This was definitely the worst part of my stay and probably why I will never stay at your hotel again. First of all, the staff¡¯s attitude is indifferent at best. They rarely say thank you or good luck, and when I say thanks after they give me my ticket I rarely get a response. Secondly, the way they display the lines for sports sucks. It is disorganized, and the lines are rarely accurate. It seems like there is a 15 to 30 min lag when line changes get on the board. So frequently when you go make a bet, the line will be different then what you saw on the board. Third, for the Nov 2 college football games, the system was broke and they didn¡¯t offer halftime lines. I find this unacceptable for a major sportsbook and is actually the second time I have seen this happen at the Venation. Finally, they never have enough people working the counters during the busy times on football days (halftime, in between games, etc.). Several times the line starched from the counter all the way around to the casino floor by the Asian Noodle restaurant. A lot of the times only one person would be working the counter when the line was this long. What is worse, is that there would be 2 or 3 people milling around behind the guy at the counter doing god knows what, but showing no concern about the line or serving people. It got so bad at times that people in line started heckling the staff. Several time if I wanted to get a bet in on time, I had to literally run over to the Palazzo and use the sportsbook stand there. I realize that the sportsbook is a low priority for most casinos considering the money it brings in compared to other games. But I know casinos still have it to bring in guests to stay at their hotels who will hopefully play other games such as the slots, poker, or table games. I am that prime example. Unfortunately, due to the horrible experience I had at your sportsbook, I will be staying at Aria during my three times a year Vegas visits. "
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