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Posts: 4

Ravensfan2k3

Veteran

Joined: Oct, 2012

Posts: 2695

Posted: Sep. 6, 2023 - 8:16 AM ET #1

I guess this site doesn��t have customer service because I��ve sent numerous emails to what��s supposed to be customer service. In the past couple months I started having an issue with being logged out despite clicking ��remember me�� when i log in, when I return to the site it has me logged out again. Very frustrating.

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Flynt

Covers Team

Joined: Sep, 2022

Posts: 990

Posted: Sep. 7, 2023 - 5:11 PM ET #2

Hello Ravensfan2k3,

I will let our IT team know of the issue you are having with staying logged in. Once I hear from them I will let you know on the plan for a fix.

Thanks!

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Ravensfan2k3

Veteran

Joined: Oct, 2012

Posts: 2695

Posted: Sep. 20, 2023 - 3:40 AM ET #3

Quote Originally Posted by Flynt:

Hello Ravensfan2k3, I will let our IT team know of the issue you are having with staying logged in. Once I hear from them I will let you know on the plan for a fix. Thanks!

thank you. Any word on anything?

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Flynt

Covers Team

Joined: Sep, 2022

Posts: 990

Posted: Sep. 22, 2023 - 7:02 PM ET #4

Hey Ravensfan2k3,

I was told this has been fixed and should not have to sign back in on the same device for 30 days when selecting the remember me button.

If you are still being logged out after every visit, please let me know.

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