It¡¯s been two days now and the only update pinnacle will give me is that they are reviewing the matter. No acknowledgement. Nothing.
basically yesterday morning they processed on their end a $50,000 litecoin withdrawal and deducted it from my pinnacle account. Trouble is they never actually sent or their processor never actually sent the litecoin to the address specified for the withdrawal. So I never got anything. They said it should be instant and that on their end it was considered processed. But when I check the wallet and the blockchain for the address - which they acknowledge is the one used for the withdrawal- there is no record of them or anybody sending this amount at any time.
They are being unresponsive and vague.
What do I do?
it¡¯s easy to prove they didn¡¯t send it as the blockchain shows no record of the transaction at all.
I¡¯d welcome any suggestions. I¡¯ve used them for years and never had any issues but am shocked at how unresponsive and little information they¡¯re providing. A simple acknowledgment that the litecoin wasn¡¯t sent can¡¯t even be provided even though I¡¯ve asked 5 times now. I¡¯m trying to be patient and understanding but given the amount involved and that it¡¯s been two days, I¡¯m quite worried.
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To remove first post, remove entire topic.
It¡¯s been two days now and the only update pinnacle will give me is that they are reviewing the matter. No acknowledgement. Nothing.
basically yesterday morning they processed on their end a $50,000 litecoin withdrawal and deducted it from my pinnacle account. Trouble is they never actually sent or their processor never actually sent the litecoin to the address specified for the withdrawal. So I never got anything. They said it should be instant and that on their end it was considered processed. But when I check the wallet and the blockchain for the address - which they acknowledge is the one used for the withdrawal- there is no record of them or anybody sending this amount at any time.
They are being unresponsive and vague.
What do I do?
it¡¯s easy to prove they didn¡¯t send it as the blockchain shows no record of the transaction at all.
I¡¯d welcome any suggestions. I¡¯ve used them for years and never had any issues but am shocked at how unresponsive and little information they¡¯re providing. A simple acknowledgment that the litecoin wasn¡¯t sent can¡¯t even be provided even though I¡¯ve asked 5 times now. I¡¯m trying to be patient and understanding but given the amount involved and that it¡¯s been two days, I¡¯m quite worried.
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