Any advice? Sportsbook marked bet wrong

hello everyone last night I made a wager on betway for 4 events

I bet the ¡°HANDICAP AND TOTAL¡±  anyway all the events won and are correct however they marked my bet as LOST  I have contacted customer support and they are giving me the run around... it¡¯s quite clear the bet won.

Any advice ?

*** All events won***

HOUSTON ROCKETS +7.5 and Over 225.5 

Toronto Raptors +13.5 and over 219.5

Denver Nuggets -8.5 and Under 216.5

Washington Wizards -8.5 and under 226.5

Which one did they say lost?

My only advice is to be patient, stay calm, be polite and not get angry.  Try to escalate it to managers and above.

They will eventually pay you.

Are you in the USA or UK or somewhere else?  If you are betting legally, there is probably someone you can appeal to. I know there is in the UK.

@thorpe

 It¡¯s so frustrating but that¡¯s the only option I have Thorpe. My bets were HANDICAP AND TOTAL POINTS

HOUSTON ROCKETS +7.5 and Over 225.5 WON 

Toronto Raptors +13.5 and over 219.5LOST

Denver Nuggets -8.5 and Under 216.5WON

Washington Wizards -8.5 and under 226.5WON

I¡¯m located in Toronto Canada  any advice for me would be great  

You will get paid.  Just be firm and patient.  Keep your manners, wits, and poise about yourself. 

@TheGoldenGoose

 Has this ever happened to you or anyone before? Out of all my years betting I never have been through anything like this before.

Listen to Thorpe and GG. These books aren't in the business of screwing guys. Sometimes things get lost in the programming with offshores but it always shakes out. Not familiar with betway.

@JZ_23

This has happened to me a few times over the years.  Heritage, Bookmaker, 5-Dimes, all good solid books.  It happens.  That Tony at 5-Dimes was a piece of work.  Got into it with him a couple different times.  Just keep your cool and be professional.